Watch Rip Off Britain Season 12 Episode 16 Online

Gloria Hunniford, Julia Somerville and Angela Rippon investigate some of the most audacious scams doing the rounds, including the scammers selling puppies that don’t exist, leaving families hundreds of pounds out of pocket. Also, how banks are leaving some victims of fraud high and dry, despite new protections having been introduced to avoid that happening. And we investigate the latest tool in the scammers' armoury, which they are posting out to victims to soften up their prey. There's also plenty more free advice from the experts in our pop-up shop.