Watch Rip Off Britain Season 12 Episode 15 Online

The flagship consumer series continues with Julia Somerville, Angela Rippon and Gloria Hunniford looking into the shoddy customer service that’s left dozens seriously out of pocket. On today’s programme, how one of the biggest online shopping companies in the world has left its customers wishing they’d taken their business elsewhere. Plus the companies accused of adding to the grief of those who have recently lost a loved one, and more of our unmissable tips and advice in our annual Pop-up shop.